Account

Delete Your Account

OnStandby Technologies (Pty) Ltd · Reg. No. 2026/371214/07 · Governed by our Privacy Policy

You can request deletion of your OnStandby account and personal information at any time, whether or not you still have the app installed. This applies to both user and vendor accounts.

Option 1 — Delete directly in the app

The fastest way. Deletion happens immediately once you confirm.

User accounts

Open the OnStandby app and sign in
Go to Profile → Personal Details
Scroll to the Danger Zone and select Delete Account
Confirm — your account is deleted immediately

Vendor accounts

Open the OnStandby app and sign in
Go to Profile → Contact Info
Scroll to the Danger Zone and select Delete Account
Confirm — your account is deleted immediately

One condition: deletion is blocked while a job is still in progress, a dispute is open, or a payout is pending — you'll be shown exactly which one and asked to resolve it first. This protects both sides of an active transaction, not a way to avoid the request.

Option 2 — Request deletion by email

If you no longer have the app installed, or can't sign in, email us directly and our team will process the request manually.

Include the email address your account is registered under, and whether it's a user or vendor account.

privacy@onstandby.co.za

We respond to email deletion requests within 30 days, in line with POPIA.

What actually happens when you delete

Your name, email, and any photos are permanently removed and replaced with anonymous placeholders
For vendors, banking details are deleted outright, not just anonymised
Job, payment, and rating records tied to your account are kept on file in redacted form — this is required for tax and legal recordkeeping under South African law, and no longer identifies you personally
A confirmation is sent to your email address the moment deletion completes

Full detail on what we collect and why is in our Privacy Policy. Questions about this process — privacy@onstandby.co.za.